FAQ

My Download link does not work?

Download links for purchased products are valid for a period of 24 hours or two download attempts, after that the link will not work any more, to obtain a new link you just need to visit the store page and enter the email address used for the purchase to be sent a new download link.

Texture Grab in Terrain plugin not working.

This is likely due to you using Google Earth 7, Google changed something in version 7 which means the correct registry keys for the plugin are not present, if you uninstall GE 7 then install GE 6 from Google then that will correct the registry entries, you can then install GE 7 again if you want but we recommend the use of GE 6 as it has the option to disable the terrain data which makes for faster grabs.

Where do I put the 3DS Max plugin files?

Put the .dlo files in the 'plugins' folder of the 3ds max install directory.

How do I get updates for my product?

To get the latest version of any product you just need to visit the store page for that product and enter your email address in the box to be sent a new download link for the latest version of the product.

I have changed my hardware and my Terrain license no longer works?

The licenses for the Terrain Plugin are tied to the hardware they were first validated on, if you later change your hardware or install a new OS then the license system will give you an error saying the license is being used by another computer, we can transfer licenses a set number of times for you, so please submit a support ticket with your license key after making one attempt to validate the license on your new hardware.

Seams in Terrain Texture Grab

If you are seeing seams in your texture grab then it is because you have the elevation turned on in Google Earth, either disable the elevation data or set the scaling to 0.01 and do a new grab.

Terrain Plugin texture grab not working?

If you are not getting any results when doing a texture grab first make sure you have copied the TerrainLink.exe file into the same folder as the Terrain dlo file. Next the grab process can take quite a while to complete depending on resolution and your internet connection, and if you try and start a second grab before the first has completed then Google Earth will get confused as it will have two tasks asking it to move to different places and the grab process will stall. If that is happening start the Task Manager and terminate any TerrainLink processes that are running before starting a new grab. When a grab is working you will see Google Earth start to move over the area you are capturing, the grab process is complete when Google Earth stops moving and the internet busy icon shows no activity. Also make sure Google Earth is already running before starting a grab. It is also sometimes possible that the install of Google Earth does not correctly set the registry keys needed to start the Google Earth process from its GUID, this may require a reinstall of GE. If the grab process is completing but you only have a black, white or repeated tile texture then that is a driver issue on some 3d cards and the Aero desktop in Windows, if you disable the Aero desktop and then start a new grab it should work fine. Some users also report switching to or from D3D and OpenGL mode fixes that.

I get error code 126 when using a Max Plugin

This means you do not have the latest Visual Studio Runtime installed on your machine, you can get that latest version Here

Does MegaFiers add to the draw call count?

No, Megafiers has no effect on the draw calls for a mesh.

How do I get help or support?

If you have a problem with any of the systems and need help you need to submit a support ticket at the you will need to include your Asset Store invoice number in the support request to generate a ticket, any ticket without a valid invoice number will automatically be deleted.

I get an error message about sharedMesh leaking when I add a modifier

This message can safely be ignore, it is a false error that Unity gives to any system that alters a mesh in Edit Mode, so all systems that build or alter meshes while not in run mode will produce the error eg RageSpline, ezGUI etc. Rest assured there are no leaked meshes and nothing is actually wrong. The error does not happen during runtime.

My book pages are wrong sometimes?

Unity changed something internally in the 3.5 update that meant texture changes happen in a slightly different order. If you are using Unity 3.5 or greater and see pages flicker or wrong pages displayed when using the Book script you should turn on the 'Late Update' option on the Modify Object components of your pages, this will cause the mesh to be updated after the Unity Update phase and after the book texture swaps have happened internally.

How do I get the Exporter for my 3D Package

If you have purchased MegaFiers and need the exporter for Maya, Max or Blender please email your invoice number to megafiers@west-racing.com along with the version of the exporter you need ie Maya 2012 32bit, Max (please state 2010, 2011 or 2012 and whether 32 or 64 bit) or Blender.

If I stack up modifiers (use multiple modifiers on a single mesh) will that use up more draw calls?

No

How many draw calls does it use up if, for example I just wanted to do a simple squash and stretch animation on a low-poly character (with under 5k triangles)?

The system doesn't add any extra draw calls it just alters the vertex positions.

Do I need a 3d program like Max for MegaFiers?

No MegaFiers works totally indepedantly of any 3d package.

Does MegaFiers work with IOS and Android

Yes MegaFiers works on all platforms that Unity supports.